Tech support hell

  • [Friday, February 24, 2012 3: 03 AM] -- Yanky W says:
  • Hello Kyle.
  • [Friday, February 24, 2012 3: 03 AM] -- Yanky W says:
  • How are you?
  • [Friday, February 24, 2012 3: 03 AM] -- Kyle says:
  • I'm a bit tired, but alright. Yourself?
  • [Friday, February 24, 2012 3: 04 AM] -- Yanky W says:
  • Glad to know you are fine.
  • [Friday, February 24, 2012 3: 04 AM] -- Yanky W says:
  • I am fine.
  • [Friday, February 24, 2012 3: 04 AM] -- Yanky W says:
  • Thank you.
  • [Friday, February 24, 2012 3: 06 AM] -- Kyle says:
  • Are we... going to address the problem that I have or was this chat just to small talk?
  • [Friday, February 24, 2012 3: 07 AM] -- Yanky W says:
  • Sure, let's proceed.
  • [Friday, February 24, 2012 3: 07 AM] -- Yanky W says:
  • As I some keys on the notebook's keyboard do not work, am I right?
  • [Friday, February 24, 2012 3: 07 AM] -- Kyle says:
  • ..righto.
  • [Friday, February 24, 2012 3: 08 AM] -- Yanky W says:
  • Thank you for confirming the issue.
  • [Friday, February 24, 2012 3: 08 AM] -- Kyle says:
  • No problem.
  • [Friday, February 24, 2012 3: 09 AM] -- Yanky W says:
  • Don’t worry Kyle, I will certainly do my best to assist you with this.
  • [Friday, February 24, 2012 3: 09 AM] -- Kyle says:
  • Well, that would be why I came to you.
  • [Friday, February 24, 2012 3: 10 AM] -- Yanky W says:
  • Does the issue happens on a particular software or andy particular website.
  • [Friday, February 24, 2012 3: 11 AM] -- Kyle says:
  • Well, not one in particular no- the problem is consistent through all venues.
  • [Friday, February 24, 2012 3: 14 AM] -- Yanky W says:
  • Okay.
  • [Friday, February 24, 2012 3: 14 AM] -- Yanky W says:
  • Have you made any software or hardware changes to the notebook recently?
  • [Friday, February 24, 2012 3: 14 AM] -- Kyle says:
  • No I have not.
  • [Friday, February 24, 2012 3: 16 AM] -- Yanky W says:
  • Okay.
  • [Friday, February 24, 2012 3: 17 AM] -- Kyle says:
  • ...Okay.
  • [Friday, February 24, 2012 3: 18 AM] -- Yanky W says:
  • Have you performed any troubleshooting steps to resolve the issue?
  • [Friday, February 24, 2012 3: 18 AM] -- Kyle says:
  • I'm not sure what troubleshooting would be to make keys start working again.
  • [Friday, February 24, 2012 3: 19 AM] -- Yanky W says:
  • Alright,
  • [Friday, February 24, 2012 3: 19 AM] -- Kyle says:
  • I've restarted my computer and I've removed the power supply for a few minutes before starting it back up again. That didn't help the Caps Lock light and it did nothing for the nonworking keys.
  • [Friday, February 24, 2012 3: 19 AM] -- Yanky W says:
  • Okay.
  • [Friday, February 24, 2012 3: 20 AM] -- Yanky W says:
  • I appreciate your efforts to resolve the issue.
  • [Friday, February 24, 2012 3: 21 AM] -- Kyle says:
  • I'd love to say the same to you, but you've not really gotten anywhere in the last 20 minutes.
  • [Friday, February 24, 2012 3: 22 AM] -- Yanky W says:
  • Kyle, in this case, issue seems to be with the hardware, that is the keyboard.
  • [Friday, February 24, 2012 3: 22 AM] -- Yanky W says:
  • It needs to be replaced.
  • [Friday, February 24, 2012 3: 22 AM] -- Kyle says:
  • The computer is 2 months old.

2 notes


2 notes
  1. awksygenic posted this